Mystery Shopping - The Purty Kitchen
Since December 2024, MK Hospitality has been working with The Purty Kitchen Dun Laoghaire to provide in-depth mystery shopping. Our expert-led audits go beyond a standard review, offering a detailed evaluation of service quality, staff interactions, ambiance, and the overall guest experience.
Each audit is structured to align with the venue’s unique standards and expectations, ensuring that feedback is both relevant and actionable. By identifying key areas for improvement and highlighting strengths, we provide the venue’s directors with valuable insights that drive continuous enhancement.
Our approach ensures that every element of the customer journey is optimised, leading to consistently high standards, improved guest satisfaction, and ultimately, stronger business performance. Through our collaboration, The Purty Kitchen continues to refine its service delivery and maintain its reputation as a top-tier hospitality destination.
Mark Heather - Director, The Purty Kitchen, Dun Laoghaire
“Having connected with Jamie from MK Hospitality on LinkedIn a number of years ago, he was front and centre of my mind when we decided to engage someone for mystery shopper services. For me, it is critical to use hospitality professionals for this work as they look for the optimum guest experience, not just for a satisfactory experience. The process from my initial enquiry right through to the quality of the report provided met and indeed exceeded expectations. It was also good value and would encourage me to put in a more continuous mystery shopper programme throughout the year. I would highly recommend Jamie & MK Hospitality and look forward to working with them in the future”
Contact us to learn more
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Email: info@mkhospitality.ie
Call: +353 83 461 2601